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  • What is included?
    Third party insurance Commercial Insurance ($1000 deductible) Pick up and drop off at Orlando MCO Airport Sunpass for tolls (tolls not included, see package) Unlimited miles in the Orlando area. Free car seat (up to two units)
  • What is not allowed?
    Smoking in the vehicle Pets Use for apps (Uber/Lyft/Doordash/Instacart) Sublet Under 21 years of age Any violation will result in a $350 fee.
  • Cancellation policy
    We understand that sometimes plans change and it may be necessary to cancel your car reservation. Therefore, we have established the following cancellation policy to ensure you have the flexibility to change or cancel your reservation according to your needs. Cancellations made more than 60 days in advance will receive a full refund. Cancellations made 30 to 60 days in advance will receive a 50% refund of the total amount. Cancellations made less than 30 days in advance are not eligible for a refund. Please note that this cancellation policy applies to all car reservations, regardless of the reason for cancellation. If you have any questions about our cancellation policy or need to cancel your reservation, please contact us immediately at We are always happy to help and ensure you have the best experience possible when renting a car. car with us.
  • Tolls, Fines and Parking Tickets
    All our cars have sunpass installed free of charge. Sunpass is the device that makes it easier for you to pass through toll booths without stopping. Tolls are charged at the end of the rental. We will calculate the fees via the Sunpass website and send you the invoice.
  • Delivery and Return Instructions
    You have options for different car drop-off locations. Normally, the car will be parked in the airport's economy parking lot. You will receive check-in instructions via email before your trip begins.
  • Communication While Traveling
    All communication will be carried out by the R3 Rental Car team via WhatsApp, SMS and mainly by email filled out in the customer form. While traveling, it is very important to stay connected to your email. So make sure you regularly check your email and keep your device charged and connected to the internet. We will always communicate via text messages to keep a record of our conversations. No voice messages will be sent.
  • Safe
    In Florida, all drivers must have the minimum insurance coverage for their vehicles. This includes: Property Damage Liability (PDL): This type of insurance covers damage to another person's property caused by an accident that is your fault. When renting a car in Florida, you may have the option of purchasing several types of insurance coverage to protect yourself and your possessions. Some common types of insurance available for rental cars in Florida include: Collision Damage Waiver (CDW): This type of insurance covers damage to your rental car caused by an accident or collision. Liability insurance: This type of insurance provides coverage for damage or injury caused to others in an accident that is your fault. Roadside assistance: This type of insurance provides coverage for roadside assistance services, such as towing, tire changes and jump starting with battery cables. It's important to carefully consider your insurance needs and choose the coverage that's right for you and your situation. It's always a good idea to consult a licensed insurance agent to help you understand your options and find the best coverage for your needs.
  • What cities are part of the Orlando region?
    The Orlando region includes the city of Orlando itself, as well as several other cities and communities in Central Florida. Some of the cities and communities that are part of the Orlando region are: Kissimmee Winter Park Altamonte Springs Lake Mary Oviedo Sanford Clermont Leesburg Winter Haven Deltona Daytona Beach This is just a small list of the cities and communities that are part of the Orlando region. There are many other cities and communities in this area, so it's best to check with the rental car company to confirm if a specific location is included in the Orlando area.
  • Opening Hours
    Our opening hours are Monday to Friday, 9am to 7pm. We are open from 9am to 7pm, Monday to Friday. Please note that our hours may vary on holidays and special occasions. If you have any questions about our opening hours, please don't hesitate to contact us. We look forward to serving you during our regular business hours.
  • What to Do in the Event of a Rental Car Accident in Florida?
    If you are involved in an accident while driving a rental car in Florida, there are several steps you should take: Remain calm and assess the situation. If someone is injured, call 911 for medical assistance. Move your vehicle to a safe location if it is blocking traffic or causing a danger. Call the police to report the accident. Even if the damage appears minor, it is important to file a police report. Exchange information with other drivers involved in the accident. Be sure to get their names, contact information, insurance information, and vehicle information. Take photos of the accident scene, including damage to all vehicles involved and any visible injuries. Contact R3 Rental Car to report the accident (407) 457-8250. Contact your insurance company to report the accident. Seek medical attention if you are injured, even if the injuries appear minor. It is important to follow these steps to ensure you are protected and the accident is properly documented. If you have any questions or concerns, it's always a good idea to talk to an attorney.
  • If the car breaks down?
    Stay calm! You will have a document about this attached to your rental agreement.
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